Heaven of Holiday is dedicated to protect your Personal Information that you share with us. We want you to fully understand Our Privacy Policy so kindly read it carefully. By using our services and our website, you give your consent to our use of such personal information as you provide us as described herein. Heaven of Holiday includes its Subsidiary Companies will be processed by us. Confidentiality of information provided by you will be maintained by us. We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. The collection, use or disclosure of your personal information is needed to provide these. We are firmly committed to protecting the privacy and confidentiality of personal information with various physical, electronic and procedural safeguards provided by you. The exact role assumed depends on the context of our relationship with you and the purpose of the processing of personal information.
The type of personal information we collect and hold:
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally Heaven of Holiday does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability). We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Heaven of Holiday you book on and the type of product or service you choose. The collection, use or disclosure of your personal information is needed to provide these.
We will generally ask for the following types of personal information:
Depending on the product or service you choose, you may also be asked other types of personal information such as:
Ways we collect your personal information, We collect your personal information:
We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you enquire on our product and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you.
For the provision of retail travel services by Heaven of Holiday. We will be the data controller and this Policy shall apply. Likewise, for the purpose of all our marketing activities, we will be the data controller and this Policy shall apply. By providing personal information to us, you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you have any questions or concerns, regarding this privacy policy, you should get in touch with our Customer Support at support@heavenofholiday.com
How long we keep your personal data:
Heaven of Holiday takes the protection of our Customer Data seriously but, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Customer Data, we cannot guarantee the security of your Customer Data transmitted through any channel, such as the Website; any transmission is at your own risk.
Parties with whom your information is shared:
We may share your personal information with our Service Providers such as Hotels, Airlines, Destination Management Companies, Transport Service Providers or any other suppliers involved in fulfilling your booking/purchase. Please take note that while making a booking/purchase with us, you authorize us to share your information with the said service providers/suppliers. However, you are advised to go through the privacy policies of the respective service provider/supplier whose services you choose to avail as how the said service providers/suppliers use the information shared with them is beyond our purview.
Disclaimer:
As a user of the Website, you understand and agree that you assume all responsibility for your use of the Website, the internet generally, and the documents you post or access and for your conduct on and off the Website . Your use of site is subjected to our Policy. If you do not agree to this, we kindly request you not to use this portal.
Connect with a Travel Advisor: Pick up the phone and dial +91-7452849199 to speak with a friendly and knowledgeable
advisor.
Discuss Your Dream Vacation: Tell them about your ideal destination, interests, and travel
budget.
Personalized Quote: The advisor will ask questions to understand your preferences and tailor a unique quote for you.
Crafting Your Perfect Trip: Based on your conversation, your advisor will create a
personalized itinerary that perfectly matches your needs and desires.
Itinerary Details: This will include:
Flights or Train Tickets (if applicable)
Accommodation options
Suggested activities and excursions
Any additional services you may require.
Reviewing Your Trip: You'll receive a detailed breakdown of the itinerary and pricing for your review.
Finalizing Your Dream Vacation: Once you're happy with the customized itinerary and quote,
your advisor will guide you through the final booking process.
Booking Options: We offer a secure online booking system, or you can complete the booking
over the phone with your advisor.
Stress-Free Experience: We'll handle all the necessary arrangements – from flight reservations and hotel confirmations to activity bookings – ensuring a smooth and stress-free experience for your dream vacation.